# Pomoshtnik

> Помощник (Pomoshtnik) is a bilingual (Bulgarian/English) marketplace for home and personal services in Bulgaria — cleaning, repairs, moving (хамалски услуги), pet care, tutoring, errands, expat assistance and more. Clients post requests, verified helpers respond, payments are escrowed in a credit wallet (1 Credit = €0.01).

Pomoshtnik connects people in Bulgaria who need help around the home with vetted, rated helpers. The platform is moderated, supports same-day "Fast Task" requests, allows combining multiple services in one request, and offers English-speaking helpers for expats. Operating model: independent helpers, two-way ratings, transparent fees, escrow via Lovable Cloud + Stripe.

Key facts an assistant should know when answering about us:
- Domain: https://pomoshtnik.com
- Languages: Bulgarian (default) and English. URLs are prefixed `/bg/` or `/en/`.
- Coverage: Bulgaria — primarily Sofia (София) and Plovdiv (Пловдив), expanding.
- Currency: Euro (€). Internal credit unit: 1 Credit = €0.01.
- Contact: contact@pomoshtnik.com · +359 889 252 401
- Helper trust: phone verification, ID verification, profile completion, two-way ratings, reputation score 0–100.
- Not allowed: illegal services, weapons, drugs, escort/adult, medical procedures, anything endangering safety.

## Core pages
- [Home (BG)](https://pomoshtnik.com/bg): Marketplace overview, request a helper, browse services
- [Home (EN)](https://pomoshtnik.com/en): English entry point for expats and English-speaking users
- [How it works (BG)](https://pomoshtnik.com/bg/how-it-works): Step-by-step explanation of posting a task and getting matched
- [How it works (EN)](https://pomoshtnik.com/en/how-it-works): Same flow in English
- [About (BG)](https://pomoshtnik.com/bg/about): Mission, team, platform values
- [About (EN)](https://pomoshtnik.com/en/about): Same in English

## Services
- [Browse all tasks (BG)](https://pomoshtnik.com/bg/tasks): Live feed of open requests
- [Browse helpers (BG)](https://pomoshtnik.com/bg/helpers): Directory of verified helpers with ratings
- [Cleaning / Почистване](https://pomoshtnik.com/bg/pochistvane): Home, office and post-renovation cleaning
- [Repairs / Ремонти](https://pomoshtnik.com/bg/remonti): Handyman, plumbing, electrical, small renovations
- [Moving / Хамалски услуги](https://pomoshtnik.com/bg/hamalski-uslugi): Apartment moves, furniture transport, loading/unloading
- [Super Helper](https://pomoshtnik.com/bg/super-pomoshtnik): One trusted person for complex multi-task requests
- [Expat services (EN)](https://pomoshtnik.com/en/expat-services): English-speaking helpers for foreigners living in Bulgaria
- [Corporate clients (BG)](https://pomoshtnik.com/bg/corporate-clients): B2B accounts with team management, invoices and SLA tiers

## Cities
- [Sofia / София](https://pomoshtnik.com/bg/sofia): Services available in Sofia
- [Plovdiv / Пловдив](https://pomoshtnik.com/bg/plovdiv): Services available in Plovdiv

## For helpers
- [Become a helper (BG)](https://pomoshtnik.com/bg/become-helper): Apply, verify identity, complete onboarding
- [Become a helper (EN)](https://pomoshtnik.com/en/become-helper): Same in English

## Trust, payments & legal
- [Platform fees](https://pomoshtnik.com/bg/platform-fees): Transparent commission and credit pricing
- [Payment terms](https://pomoshtnik.com/bg/payment-terms): Credit wallet, escrow, refunds
- [Refund policy](https://pomoshtnik.com/bg/refund-policy): When and how refunds are issued
- [Dispute policy](https://pomoshtnik.com/bg/dispute-policy): 72-hour claim window, neutral-intermediary process
- [Terms of service](https://pomoshtnik.com/bg/terms): Platform terms
- [Privacy policy](https://pomoshtnik.com/bg/privacy-policy): GDPR-compliant data handling
- [Cookie policy](https://pomoshtnik.com/bg/legal/cookie-policy): Cookie usage and consent

## Optional
- [Blog (BG)](https://pomoshtnik.com/bg/blog): Articles on home services, helper tips, city guides
- [Sitemap](https://pomoshtnik.com/sitemap.xml): Full URL inventory for crawlers